Purpose

Echoes can connect to your PagerDuty Services and monitor your incidents lifecycle in order to produce some metrics such as the Mean time to recovery.

Installation

PagerDuty integration is done through the integrations settings. The installation will guide you into generating a PagerDuty API token and installing the webhooks.

Required permissions

The following permissions are required for Echoes to interact with PagerDuty:

• Read access on Services and Incidents.
• Write acess in order to create and configure webhook subscriptions so that Echoes can receive events for a given service.

This makes the Stakeholder user role or a Restricted Access role with the Manager team role the minimum permissions required.