Data connections
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Integrations
Incident management

Opsgenie

5min

Purpose

Echoes can connect to your Opsgenie and monitor your incidents lifecycle in order to produce some metrics such as the Mean time to recoveryο»Ώ.

Installation

You need an Opsgenie API key. Go to the Opsgenie API Key Management page and click Add new API key.

Required permissions

Access rights
Access rights
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On the API Access page, check the "Access rights" boxes for Read and Configuration access.

Connect to Echoes

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Go to Echoes's integrations page and click on the Opsgenie integration card

Installation
Installation
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  1. Enter the Opsgenie API key that was just generated.
  2. Change the region if different from US. After configuring the Opsgenie API key, you need to configure an outgoing webhook so Echoes can correctly sync incident states between Opsgenie and Echoes.
  3. Copy the webhook address provided by Echoes and head toΒ https://app.opsgenie.com/settings/integration/add/Webhook/ο»Ώ
Webhook configuration
Webhook configuration
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  1. Click on Add custom headers on the webhook integration settings page.
  2. Add the Payload-Signature header with the secret provided by Echoes as value.

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3.Tick the Add Alert Details to Payload checkbox.

4.Hit Save.

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Webhook header
Webhook header
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